Customer Services

Name: Customer Services
Availability: InStock

Learn about the role customer service plays and how it is vital to a business’s success in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Explain the principles of customer service within an organisation
Outline the British standard Code of Practice for customer service
Identify the difference between consumer and customer
Explain the role of Customer Relationship Management (CRM)
Analyze the behavioral development in customers
Discuss how to manage timely responses and to manage the stress of pressure and negativity
State the importance of teamwork in providing effective customer service
Discuss how to resolve customer queries
Describe how auditing requirements will impact customers' data management and the value-add of compliance departments
Discuss the legislation relating to customer service, money laundering and where to turn for advice and guidance
Recall how social media campaign data is utilised

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